Privacy Policy

Last Updated: April 4, 2026

The Oak Mountain Denture and Implant Center (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website and communications with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, communicate with us, or opt in to receive text messages from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Important Notice About Medical Information / PHI

Our website is not intended for the collection, transmission, or storage of Protected Health Information (PHI) as defined by HIPAA.

Please do not submit sensitive medical or treatment information through website forms, chat widgets, or other general website communication tools. If you need to discuss private health information, please call our office directly or speak with us in person so that we can handle your information appropriately.

Any information voluntarily submitted through the website that could be considered PHI is submitted at your own risk.

2. Information We Collect

2.1 Information You Provide

We may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
Appointment or contact request details
Any other non-sensitive information you choose to submit

Please do not include sensitive health information in website forms or chat messages.

2.2 Information Collected Automatically

When you use our website, we may automatically collect certain information, such as:

IP address
Browser type
Device type
Operating system
Referring pages
Pages visited
Date and time of access
General usage and interaction data

2.3 Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve performance, and enhance user experience.

2.4 Call Tracking

We may use website phone numbers or tracking methods to understand which page or source led you to contact us.

2.5 Session Replay and Analytics

We may use analytics and session replay tools to better understand how visitors use our website, such as scrolling, clicking, and page navigation. These tools are used to improve website functionality and user experience, and we configure them with privacy in mind.

3. How We Use Your Information

We may use your information to:

Respond to your inquiries
Contact you about appointments or scheduling requests
Provide information about our services
Improve website functionality and performance
Analyze traffic and visitor behavior
Send communications you have requested or agreed to receive
Maintain the security and integrity of our website and systems

4. Text Messaging Privacy

If you provide your mobile phone number and opt in to receive SMS or text messages from us, we may collect:

Your mobile phone number
Your consent to receive text messages
Basic messaging interaction records, such as opt-in, HELP, and STOP requests

We use this information to:

Send the text messages you have opted in to receive
Communicate about appointments, scheduling, office updates, and customer care matters
Provide other communications you have expressly requested or agreed to receive

We do not share, sell, rent, or otherwise disclose your mobile opt-in data or consent to third parties for their own marketing purposes.

We may share your mobile number, consent status, and related messaging data with service providers that help us operate or deliver our messaging program, such as messaging platforms, telecommunications providers, and vendors that support text message delivery, solely for the purpose of providing those services.

If you consent to receive SMS messages from The Oak Mountain Denture and Implant Center, you may receive customer care and related practice communications from us.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

5. How We Share Information

We do not sell or rent your personal information.

We may share information in the following limited circumstances:

With service providers who help us operate our website, communications, analytics, hosting, scheduling, or other business functions
If required by law, regulation, court order, or legal process
To protect our rights, safety, property, patients, staff, or others
In connection with a business transaction such as a merger, sale, or asset transfer

6. Third-Party Services

We may use third-party service providers and platforms to support our website and communications, such as website hosting, analytics, form handling, scheduling tools, chat tools, and messaging services. These providers may process information according to their own privacy policies and contractual obligations with us.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may:

Choose not to submit information through website forms
Disable cookies through your browser settings, although some website features may not function properly
Opt out of text messages at any time by replying STOP
Request help regarding text messaging by replying HELP
Unsubscribe from marketing communications, where applicable, by following the instructions in those communications

9. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information through our site, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the website after any changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

The Oak Mountain Denture and Implant Center
3397 Helena Road
Helena, AL 35080
(205) 677-5111
smile@omdentures.com

12. Disclaimer

This Privacy Policy is provided for general informational purposes and is not legal advice. For legal guidance regarding privacy, HIPAA, TCPA, or SMS compliance, consult a qualified attorney or compliance professional.